We want you to love every item you purchase from veradekshop.ca. If you do need to return a product, please note the following before starting the return process. Also feel free to call us at 888.538.5552 between 8 am to 5 pm eastern time or email info@veradek.com. We’re here to help you every step of the way.

Eligible Returns

• You may return most eligible items – for whatever reason – up to 30 days from the date of delivery.

Return Shipping

• Please note that you will be responsible for return shipping costs (i.e FedEx/UPS shipping label).
• A 15% restocking fee will be charged for the return orders. 

Packaging

• Products should be returned in their original packaging as much as possible. Outside the box, write your Order number, name and your return address. Inside, include your printed invoice slip and/or contact information, order number, and reason for return. We recommend you choose a shipping method that is trackable.

Once we receive your package, we will credit the amount of the item to the original method of payment. If the item was purchased as a gift, you’ll be issued an in-store credit for the amount of the item.